Refund & Cancellation Policy

Refund & Cancellation Policy

Memberships are digital services activated immediately on payment.

Eligible for refund

• A duplicate charge for the same order.
• A payment debited where the membership was not activated.
• A request made within 7 days of purchase where no paid feature — contact views, chat or interests beyond the free allowance — has been used.

Not eligible

• Requests made after the 7-day window.
• Memberships where paid features have already been consumed.
• Accounts suspended for violating these terms.

How to request

Write to support with your registered mobile number and the payment reference. Approved refunds are returned to the original payment method within 5–7 working days.